Privacy Policy

Privacy Policy — Big Bag Maker

This privacy policy explains how Big Bag Maker (operated by Marcia Hamilton) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to handling your data securely, transparently, and only where we have a lawful basis to do so. If you have any questions about this policy or how we use your data, please contact us at bigbagmaker1@gmail.com.

The Data We Collect

When you place an order, contact us, or sign up for updates, we may collect:

  • Your name
  • Email address
  • Delivery and billing address
  • Phone number
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences

Why We Collect Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your order or enquiry
  • Send you updates or newsletters (only with your consent)
  • Improve our website and customer experience
  • Comply with our legal obligations

Our Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract — to fulfil orders you place with us
  • Consent — for marketing communications (you can withdraw this at any time)
  • Legitimate interests — to improve our services and prevent fraud
  • Legal obligation — where required by law

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Rectify any inaccurate data
  • Erase your data (the “right to be forgotten”)
  • Restrict how we process your data
  • Object to processing based on legitimate interests
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time for marketing communications

To exercise any of these rights, please email us at bigbagmaker1@gmail.com. We will respond within one month at no charge.

How We Store & Protect Your Data

We take the security of your data seriously. Your information is stored securely and we have appropriate technical and organisational measures in place to prevent unauthorised access, loss, or disclosure.

In the unlikely event of a data breach, we will follow ICO guidelines and notify affected individuals as required by law.

Sharing Your Data

We do not sell or rent your personal data. We may share your data with trusted third parties only where necessary to fulfil your order (for example, Royal Mail for delivery, or Shopify as our e-commerce platform). These parties are required to handle your data securely and in accordance with UK GDPR.

Cookies

Our website uses cookies to help us understand how visitors use the site and to improve your experience. Cookies do not give us access to your device or personal information beyond what you choose to share.

You can choose to accept or decline cookies via your browser settings. Please note that declining cookies may affect some functionality of the website.

Links to Other Websites

Our website may contain links to third-party sites. Once you leave our site, we are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing any personal information.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: July 2026

Contact

Big Bag Maker — Marcia Hamilton
bigbagmaker1@gmail.com
499A New Cross Road, London, SE14 6TQ